Privacy Policy for Samuel Charles Ltd.

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Samuel Charles Ltd Privacy Policy

Our contact details. 

Name: Samuel Allport 

Address: 15 Parker Court, Denmark Avenue, London, SW19 4HJ

Phone Number: L/L: 020 8946 5707 Mob: 07712 171007

E-mail: sam@samuelcharles.co.uk

The type of personal information we collect. 

We currently collect and process the following information:

· Personal identifiers, contacts and characteristics (for example, name and contact details)

· Telephone numbers, email addresses, residential address.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· To carry out an inspection followed by a written survey report on a residential property.

We may also receive personal information indirectly, from the following sources in the following scenarios:

· A Legal advisor, financial or mortgage advisor, Property manager, Search agent, Estate Agent or other property professional where they are in contact with a person or persons regarding a residential property.

We use the information that you have given us in order to provide a quote to carry out a survey on a property and to carry out a survey on a property. 

We do not share this information with any other organisations or individuals without your prior consent.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us using the contact details provided at the beginning of this Policy statement.

(b) We have a contractual obligation.

How we store your personal information 

Your information is securely stored. 

We keep names, telephone numbers, emails and residential addresses for up to 15 years. We are required by the Royal Institution of Chartered Surveyors (RICS) to keep client files for an absolute minimum of six years from the date on which we completed the work, and best practice is to keep them for 15 years. We will then dispose of your information by deleting the files from cloud storage and hard drive storage and shredding any paper files.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at sam@samuelcharles.co.uk or telephone 020 8946 5707 or mobile 07712 171007 or write to: 15 Parker Court, Denmark Avenue, London, SW19 4HJ, if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at sam@samuelcharles.co.ukor telephone Landline: 020 8946 5707 or mobile 07712 171007 or write to: 15 Parker Court, Denmark Avenue, London, SW19 4HJ.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk